Communication is very important in every interaction we have
with people, but it is especially important in family life. Guess how much of
communication is actually speaking words? Only 14%! Non-verbal communication makes up 51% of communication, and 35% of communication is the tone of voice.
I mean, think about it. How many times does someone come in
the room and you can already tell they are upset with you or upset about
something? They slam the door, they grimace, they roll their eyes, stomp their
feet, etc. On the other hand, you can tell when somebody is happy with you when
they smile, hug you, wrap their arms around you, and for more romantic
relationships maybe even kiss you. These non-verbal cues speak volumes. If you
want to see a more comedial approach to this you can watch this video. **
There are also five secrets (or techniques) to helping
communication and a conversation go smoother.
The first is the disarming technique. If you spouse seems unreasonable,
then use this technique. It will help people to not get defensive. When the
person you are talking with is upset then focus on the kernel of truth. There
is one in every accusation or communication. If you focus on this kernel of
truth and empathize then you will be able to diffuse the spark before it ignites
and starts a fire.
The second technique is to express empathy. This includes
empathy with thoughts and also with feelings. Think about it. Don’t you feel
more validated in your feelings when somebody empathizes with you? I know I do!
Empathy is important within any time of communication.
The third technique is inquiry. This is another form of
empathy. When you are having a conversation and are asking questions it helps
the person you are speaking with realize that you are genuinely interested in
the conversation. It helps them to be able to expand on what they are feeling. Using
words and phrases like, “Did I get that right? I would like to hear more” can
do wonders for a conversation and feelings that a person will have towards you.
The fourth technique is an assertive approach, which is to
use I-Feel statements. When you use I-Feel statements it helps a person to feel
less attacked. When someone feels accused then they are going to get defensive
and you are not going to be able to carry a conversation. It will probably just
escalate to a fight. Here is an example of how you can use a statement.
WHEN (circumstance) I FEEL (emotion), BECAUSE (thoughts) I
WOULD BE (hope/desire).
EX: When you yell at me, I feel scared and unappreciated
because I think that you hate me and do not want me around. If you did not yell
at me, I would be more willing to do my chores and feel safe and secure when I
am around you.
The last technique is a responsive technique referred to as
stroking. This is more just to express admiration and appreciation for the
person with whom you are conversing. This is the most positive way to
communicate because by the end of the conversation you should both feel loved
and appreciated.
Another fun fact is that sarcasm is the most destructive
form of communication that exists. Next time maybe think about what you are
about to sarcastically comment to someone and how your response would be if you
were told the same thing, even if it was sarcastic. (I’m still working on this
one!)
President Gordon B. Hinckley once said, “When it comes to
marriage, we need to communicate so clearly not just that we can be understood,
but so we cannot be misunderstood.” Take this advice to heart. When we truly
have complete and perfect communication then we are able to have more love and
unity and it helps frustrations to disappear.
Here are some golden nuggets that I hope will help you in
your conversations and communication. If you have any questions, comments, or
suggestions please leave them in the comments!